TERMS AND CONDITIONS OF USE OF PRIME WEAR ONLINE STORE
I. General provisions
Art. 1. These General Terms and Conditions govern the relations between "PRIME WEAR" Ltd., UIC: 208774423, having its seat and registered office at: Sofia, 153 Nishava Str., contact e-mail: office@primewear.bg, tel. 088 7400 717, hereinafter referred to as the "Merchant", "Prime Wear" or "we", and any person who uses the online store, browses products, places an order, or purchases a product through the website, hereinafter referred to as the "Customer".
Art. 2. These General Terms and Conditions shall apply to the use of the Prime Wear online store, the submission and processing of orders, online payments, manufacturing, delivery, exchanges, claims, and all other relations between the Merchant and the Customer arising in connection with the purchase of products through the website.
Art. 3. By using the online store and/or by finalizing an order, the Customer confirms that they have read and understood these General Terms and Conditions and accept them as binding upon themselves.
Art. 4. The Prime Wear online store performs sales and deliveries only within the territory of the Republic of Bulgaria, unless the Merchant explicitly confirms otherwise in writing.
II. Products and Order Specifics
Art. 5. Prime Wear offers uniforms and related textile products designed for schools, organizations, teams, groups, and individual customers.
Art. 6. Some of the products may be manufactured after an order is placed and/or in accordance with specific requirements, including a school logo, embroidery, print, specific color, school or organizational identity, personalization, or any other element related to the specific request.
Art. 7. The Customer understands and accepts that uniforms and other products containing a logo, embroidery, print, school identity, personalization, or other individual characteristics may constitute goods manufactured to the Customer's order or in accordance with their individual requirements. In such cases, the standard right of withdrawal from the contract may not apply where there are grounds for exception as provided under applicable consumer legislation.
Art. 8. Product information, including images, descriptions, sizes, colors, and other specifications, is published in the online store. Minimal discrepancies in color shades are possible due to screen settings, photography lighting, or specific characteristics of the textile materials, provided that such differences do not constitute a material non-conformity with the ordered product.
III. Placing and Confirming an Order
Art. 9. Orders are placed through the online store. To place an order, the Customer selects a product, size, and quantity, and fills in the required data for contact, delivery, payment, and invoicing, where applicable.
Art. 10. Before finalizing the order, the Customer has the opportunity to review and correct the entered data. The Customer shall be responsible for the correctness of the selected product, size, quantity, delivery address, phone number, e-mail, and any other provided data.
Art. 11. By clicking the order finalization button, the Customer declares their intent to purchase the selected products under the conditions specified in the online store and in these General Terms and Conditions.
Чл. 12.1. След подаване на поръчката Клиентът ще получи автоматично електронно съобщение, потвърждаващо получаването ѝ. Това съобщение удостоверява, че поръчката е регистрирана в системата, но не означава непременно, че производството вече е започнало.
Чл. 13. Поръчката се счита за приета за обработка след успешно потвърдено плащане. Prime Wear има право да се свърже с Клиента за уточняване на размер, продукт, доставка, данни за фактура или друга информация, необходима за правилното изпълнение на поръчката.
Чл. 14. Prime Wear има право да откаже или анулира поръчка при невъзможност за изпълнение, техническа грешка, грешно посочена цена, липса на плащане, съмнение за злоупотреба, неверни данни, невъзможност за контакт с Клиента или поръчка с необичаен характер или обем.Търговецът уведомява Клиента за причината за отказа или анулирането.
IV. Prices, Currency, and Payment
Art. 15. Product prices are specified in the online store. All prices are in EUR, inclusive of VAT.
Art. 16. Prime Wear reserves the right to change prices, products, campaigns, discounts, and conditions for future orders. Such changes shall not affect already confirmed and paid orders, except in the event of an obvious technical error.
Чл. 16а. Единичните цени на артикулите са калкулирани на база договорените с конкретното училище, организация или възложител модели, основни материали, цветове, брандиране и други параметри. В случай, че Клиентът желае промяна на предвидените модели, материали, цветове, бродерия, щампа, лого или други характеристики, посочени в офертата или в продуктовото описание, Prime Wear има право да предложи нова цена, като изпълнението на поръчката при променените условия започва само след изрично потвърждение от Клиента и заплащане на дължимата цена.
Art. 17. All orders shall be paid in advance at the time of placing the request. The processing of the order and any potential manufacturing shall commence only after a successfully confirmed payment.
Art. 18. The available payment methods are displayed in the online store during the order finalization process. The online store may support payment via bank card, bank transfer, payment operator, or another payment method specified on the website. The payment system utilized is Borica.
Art. 19. When paying with a bank card or through a payment operator, the payment is processed through a secure payment environment of the respective bank, card organization, or licensed payment service provider. Prime Wear does not store full bank card details, including the card number, CVV/CVC code, or other sensitive payment information.
Art. 20. In the event of an unsuccessful, declined, unreceived, or unconfirmed payment, Prime Wear reserves the right not to initiate the processing or manufacturing of the order and/or to cancel it.
Art. 21. If, after a successful payment, the order is cancelled for a reason that entitles the Customer to a refund of the paid amount, the refund shall be processed using the same payment method used for the original transaction, unless the parties explicitly agree otherwise and such method is permissible under the rules of the respective payment operator.
V. Invoicing
Art. 22. If an invoice is required, the Customer must enter correct invoicing data when placing the order or provide it to the Merchant within a reasonable period after the order, insofar as this is possible under the applicable accounting and tax regulations.
Art. 23. Prime Wear shall not be held liable for an incorrectly issued invoice when the error is due to incorrect, incomplete, or inaccurate data provided by the Customer.
Art. 24. An invoice may be issued in electronic format and sent to the e-mail address specified by the Customer.
VI. Manufacturing and Execution Timeframe
Art. 25. The timeframe for the manufacturing, preparation, and receipt of the order is up to 55 working days, starting from the date of successfully confirmed payment, unless a different timeframe is specified for a specific product or campaign. The specified timeframe constitutes a maximum timeframe.
Art. 26. The timeframe specified in the preceding article includes the processing of the order, preparation of materials, manufacturing, branding where applicable, preparation for dispatch, and handover to the courier.
Art. 27. The timeframe may be affected by campaign periods, high order volumes, delays in materials, a busy manufacturing schedule, official holidays and non-working days, supplier delays, courier operator delays, or force majeure events.
Art. 28. Prime Wear shall make reasonable efforts to comply with the specified timeframe. In the event of a significant delay, the Merchant may notify the Customer using the contact details provided by them.
VII. Delivery and Receipt
Art. 29. Delivery shall be carried out via the courier company Speedy to an address or a courier office chosen by the Customer, insofar as the respective option is available.
Art. 30. The unit prices of the products do not include delivery to an address or a courier office, unless explicitly stated otherwise in the online store, the offer, or the specific campaign. Delivery shall be at the Customer's expense. The delivery cost is determined according to the tariffs of the chosen courier operator and/or the conditions specified in the online store.
Art. 32. In the event of an incorrect address, incomplete address, absence of the recipient, refusal to accept delivery, or inability to deliver through the fault of the Customer, all additional transport costs shall be at the Customer's expense.
Чл. 32. In the event of an incorrect address, incomplete address, absence of the recipient, refusal to accept the delivery, or impossibility of delivery due to the Client's fault, all additional transport costs shall be at the Client's expense.
Art. 33. Upon receipt of the shipment, the Customer must check the external condition of the packaging. In the event of visible damage, the Customer must request the courier to draw up a damaged shipment report. The absence of such a report may hinder the examination of claims related to transport damage.
VIII. Order Cancellation
Art. 34. The Customer may request the cancellation of an order prior to the initiation of its manufacturing or individual preparation.
Art. 35. The cancellation request must be sent to e-mail: office@primewear.bg as soon as possible after placing the order, but no later than 24 hours from its submission, unless Prime Wear confirms a longer timeframe for the specific case.
Art. 36. Prime Wear shall review each cancellation request on an individual basis. Cancellation is possible only if processing for manufacturing, cutting, sewing, branding, embroidery, printing, personalization, or any other preparation of the specific item has not yet commenced.
Art. 37. Once the manufacturing process has commenced, cancellation of the order shall not be permitted, except in cases provided for by applicable legislation or explicitly accepted by Prime Wear.
Art. 38. Upon an approved cancellation, Prime Wear shall refund the amount paid to the Customer, and may deduct costs already incurred only if this is permissible under the law and relevant to the specific case.
IX. Right of Withdrawal from the Contract
Чл. 39. Когато Клиентът има качеството на потребител по смисъла на приложимото законодателство и закупеният продукт не попада в законово изключение, Клиентът има право да се откаже от договора от разстояние в предвидения от закона.
Art. 40. The right of withdrawal may not apply to goods made to the Customer's order or according to their individual requirements, including uniforms with a logo, embroidery, print, school identity, personalization, or other specific characteristics.
Art. 41. The exception under the preceding article shall not limit the statutory rights of the Customer in the event of a manufacturing defect, incorrectly sent product, non-conformity with the order, or any other ground provided for by law.
Чл. 42. Когато отказът е допустим, продуктът следва да бъде върнат неизползван, непран, незамърсен, неповреден, с не премахнати етикети и в търговски вид, позволяващ повторна продажба, освен ако законът предвижда друго.
X. Sizes and Exchange
Art. 43. The Customer is obliged to familiarize themselves with the size chart and measuring instructions prior to submitting an order. The choice of size is the responsibility of the Customer. Manufacturing tolerances in dimensions within ±2–3 cm are possible.
Art. 44. An incorrectly chosen size, subjective fit preference, choice of a looser or slimmer cut, and personal assessment of comfort do not constitute a manufacturing defect.
Чл. 45. Prime Wear допуска само замяна на размер в срок до 14 дни от получаване на пратката, когато продуктът позволява такава замяна и са спазени условията на настоящите Общи условия.
Art. 46. An exchange is permitted only if the product has not been used, washed, soiled, or damaged, has all labels intact, is free from odors of use, perfume, smoke, or other external influences, and is in a commercial condition suitable for resale.
Art. 47. The exchange shall be carried out after receipt and inspection of the returned product by Prime Wear. Transport costs for exchanging a size or model shall be at the Customer's expense, unless the reason for the exchange is an error on the part of the Merchant.
Чл. 47а. Когато Клиентът желае замяна поради неправилно избран размер без да е налице производствен дефект, грешно изпратен продукт или друго несъответствие, транспортните разходи са изцяло за сметка на Клиента. В тези случаи Клиентът заплаща всички транспортни разходи в двете посоки, включително таксата за първоначалната доставка, таксата за връщане на продукта до Prime Wear и таксата за доставка на новия продукт.
Чл. 48. При липса на наличен размер за замяна Prime Wear може да предложи алтернативен срок за доставка, друг наличен размер, друг модел или друг приложим вариант според наличностите и производствените възможности.
XI. Claims and Non-Conformity of Goods
Art. 49. The Customer shall have the right to file a claim in the event of a manufacturing defect, incorrectly sent product, substantial non-conformity with the ordered product, transport damage, or any other ground provided for by applicable legislation.
Art. 50. The claim shall be sent via email to: office@primewear.bg and must contain the order number, the Customer's name, telephone number and contact email, a description of the problem, photographs of the product, photographs of labels where applicable, and photographs of the packaging when the claim relates to transport damage.
Чл. 51. Prime Wear разглежда рекламациите съгласно приложимото законодателство и в разумен срок /не повече от 30 дни/, като при необходимост може да поиска допълнителна информация, снимки или връщане на продукта за преглед.
Art. 52. If the claim is accepted, Prime Wear may offer repair, replacement, re-manufacturing, a price reduction, a refund, or any other legally permissible remedy depending on the specific case and the applicable regulations.
Art. 52a. When a product is returned at the expense of Prime Wear due to an accepted claim, an incorrectly sent product, a manufacturing defect, or any other non-conformity, the return must be made through the courier company Speedy and in accordance with instructions provided in advance by Prime Wear. If the Customer sends the product via another courier or in a manner that has not been agreed upon with Prime Wear in advance, the Merchant shall not be obliged to cover higher or additional transport costs, except up to the amount of the costs that would have been due for a return via the courier designated by Prime Wear.
Art. 53. If the claim is rejected, Prime Wear shall notify the Customer of the reasons for the refusal.
XII. Cases Not Considered a Defect
Art. 54. An incorrectly chosen size, minimal differences in color shade, minimal dimensional deviations within the permissible manufacturing tolerances, minimal differences in the positioning of a logo, embroidery, or print, natural wear and tear from use, changes in the appearance of the product resulting from improper maintenance, mechanical damage, as well as damage from improper washing, drying, ironing, or storage, shall not be considered a manufacturing defect.
Art. 55. With dark and saturated colors, a minimal release of dye is possible during the first few washes, which represents a natural characteristic of textile fabrics and is not considered a manufacturing defect, unless the deviation is beyond what is normal for the respective type of product.
Чл. 56. Не се приемат претенции, основани единствено на субективна преценка на Клиента относно цвят, модел, кройка, материя, усещане при носене, естетическо възприятие или лични предпочитания, освен когато е налице съществено несъответствие с обявените характеристики на продукта или друго законово основани
XIII. Product Maintenance
Art. 57. The Customer is obliged to observe the maintenance instructions indicated on the product label, in the product description, on the website's care page, or in any additional instructions provided.
Art. 58. Prime Wear shall not be held liable for damages occurring as a result of washing at an inappropriate temperature, the use of bleaching agents, the use of a tumble dryer, aggressive or industrial washing, improper ironing, improper storage, mechanical damage, or failure to observe the care instructions.
XIV. Refunds
Art. 59. Refunds shall be issued only when there is a legal or contractual ground for doing so, including an accepted cancellation, a permissible withdrawal from the contract, an accepted claim, or any other ground accepted by Prime Wear.
Чл. 60. При възникване на основание за възстановяване на платени суми, същите се възстановяват по платежното средство (банкова карта или банкова сметка), използвано от Клиента при извършване на първоначалното плащане, освен ако Клиентът и Търговецът изрично не се договорят за друг начин на възстановяване и това е допустимо съгласно приложимото законодателство и правилата на съответния платежен оператор
Art. 61. Prime Wear shall not be held liable for delays caused by a bank, card organization, payment operator, or incorrectly provided data by the Customer.
XV. Personal Data
Art. 62. Prime Wear processes personal data of the Customers for the purposes of accepting and fulfilling orders, delivery, payments, invoicing, customer service, claims, accounting reporting, and the fulfillment of legal obligations.
Art. 63. Detailed information regarding the processing of personal data, categories of data, retention periods, the rights of data subjects, and contact methods is contained in the Privacy Policy published on the website.
Art. 64. Prime Wear does not store complete bank card data. Card payments are processed through a secure payment environment provided by the respective payment service provider.
XVI. Intellectual Property
Art. 65. All texts, photos, images, product descriptions, graphic elements, logos, designs, visual materials, and other content in the online store are the property of Prime Wear or are used with the necessary permission.
Art. 66. Copying, reproducing, distributing, modifying, or using content from the website without the prior written consent of Prime Wear is prohibited, except in cases permitted by law.
XVII. Limitation of Liability
Art. 67. Prime Wear makes reasonable efforts to ensure that the online store functions without interruption, but does not guarantee continuous, error-free, or permanently accessible operation of the website.
Art. 68. Prime Wear shall not be held liable for temporary inability to access the website, technical problems, delays, errors, or interruptions caused by internet service providers, hosting providers, payment operators, banks, courier operators, force majeure circumstances, or any other reasons beyond the reasonable control of the Merchant.
Art. 69. Prime Wear shall not be held liable for damages caused by improper use of the product, failure to observe the maintenance instructions, mechanical damage, or improper washing, drying, ironing, or storage.
XVIII. Amendments to the General Terms and Conditions
Art. 70. Prime Wear has the right to amend these General Terms and Conditions in the event of changes in legislation, changes in the operation of the online store, changes in payment methods, changes in delivery, technological changes, or the need for editorial and structural improvements.
Art. 71. The amendments shall be published on the website and shall apply to future orders. The changes shall not affect orders that have already been confirmed and paid for, unless otherwise provided by law.
XIX. Contact and Communication
Art. 72. The Customer may contact Prime Wear at the following email address: office@primewear.bg.
Art. 73. Messages sent to the email address specified by the Customer when placing the order shall be deemed validly sent by Prime Wear, unless the Customer has previously notified the Merchant of a change in their email address.
Art. 74. The Customer undertakes to provide up-to-date contact details and to monitor communication related to the placed order.
XX. Applicable Law and Disputes
Чл. 75. Настоящите Общи Условия са съобразени с българското законодателство. За всички неуредени въпроси се прилага действащото законодателство на Република България.
Art. 76. In the event of a dispute, the parties shall make efforts to resolve it amicably and in good faith.
Art. 77. If the dispute is not resolved amicably, it shall be referred for settlement to the competent Bulgarian court or another competent authority in accordance with the applicable legislation.
Art. 78. When the Customer acts in the capacity of a consumer, they may also use the statutory methods provided by law to protect their consumer rights before the competent authorities.
XXI. Final Provisions
Art. 79. By finalizing the order, the Customer confirms that they are familiar with these General Terms and Conditions, accept the advance payment, accept the production and delivery timeframe of up to 55 working days, accept that the delivery is at their expense, and are informed that some of the products may be made-to-order and/or customized with individual characteristics to the extent permitted under the applicable legislation.
Art. 80. The Customer confirms that they understand that after production has commenced, cancellation of the order is not permitted, except in the cases provided for by law or when Prime Wear explicitly accepts such cancellation.
Art. 81. These General Terms and Conditions shall enter into force from the date of their publication on the website and shall apply to all orders placed after that date.
Compliance with these General Terms and Conditions is entrusted to the Commission for Consumer Protection and the Commission for Personal Data Protection, with the following contact details:
Commission for Personal Data Protection
Address: Sofia, 15 Ivan Evstatiev Geshov Str.,
Tel.: (02) 940 20 46
Tel.: (02) 940 36 46
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
Commission for Consumer Protection:
Address: 1000, Sofia, 4A Slaveykov Sq., floors 3, 4, and 6
Tel.: (02) 980 25 24
Tel.: (02) 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
Annex No. 1 – Standard Form for Exercising the Right of Withdrawal from the Contract
Annex No. 2 – Information on Exercising the Right of Withdrawal from the Contract
Information on Exercising the Right of Withdrawal from the Contract
Standard Withdrawal Instructions:
- Right of withdrawal from the distance or off-premises contract.
- You have the right to withdraw from this contract without giving any reason within 14 days.
- The withdrawal period is 14 days from the date on which you or a third party, other than the carrier and indicated by you, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us via the contact details provided on our website of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached standard withdrawal form, but it is not obligatory. You can also electronically fill in and submit the standard withdrawal form or any other unequivocal withdrawal statement on our website. If you use this option, we will immediately send you an acknowledgment of receipt of such a withdrawal on a durable medium (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
4. Effects of withdrawal.
If you withdraw from this contract, we will reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the date on which you inform us of your decision to withdraw from this contract and we receive the goods back. We will carry out the reimbursement to a bank account specified by you, and in this case, such reimbursement will not incur any fees for you.
We have the right to defer reimbursement until the goods are received back or until you supply evidence of having sent back the goods, whichever is the earliest.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics and proper functioning.
For additional consumer information, please visit our website.